Support

Support 1 edited

 

KCP Dynamics Global Support team provides Support services for your company the way you need it, when you need it.  Relying on our global processes and inter-region communication, our Support team provides multi-level Support for companies with 2 to 2000 or more users.  Our global span of support locations also enables us to support companies with locations in one city or dozens of countries.

Offices KCP Dynamics

If your business never stops, neither do we.

KCP Dynamics Support will respond quickly to your immediate concerns regardless of the location or time zone.  KCP will also analyze root causes and trends using an ITIL framework.  This enables continuous improvement, increasing your staff’s system mastery and self-sufficiency.

We provide local, multi-country, and global Support services for Microsoft Dynamics AX, Microsoft Dynamics CRM, and Microsoft Dynamics NAV in multiple languages. We support multiple verticals and add-ons, such as LS Retail, Yaveon Probatch/ProLife, Easy Security, OPplus, NaviTrans, and Jet Reports.  We support ERP users before and after software upgrades, and specialize in support of phased implementations.

KCP Dynamics Support is a part of the Global Training Support and Implementation team.

consulting kcp dynamics

Consulting

Our consulting services generate value in a continuous way, helping to design and maintain your business processes. We help you optimize your Microsoft Dynamics tools and your time in order to maximize your operational and financial results.
The high specialization of our consultants is the best impulse for our clients towards the highest levels of efficiency, profitability and competitiveness.
The quality of our consulting services is guaranteed thanks to the Sure Step methodology designed by Microsoft Corporation.

 Development

The key processes of each company are unique, and understanding them is essential when it comes to reflecting your strategy and maximizing your competitiveness. Microsoft Dynamics tools stand out not only for their breadth but also for their flexibility, ease of use and maintenance to reflect these processes.

At KCP Dynamics we have experts in all phases of software development and maintenance, highly qualified and specialized in MS Dynamics solutions, which not only provide technical knowledge but also commitment to the quality of the proposed solutions and will accompany you until they are fully implemented.

The agile methodologies we use are the best ally for your ideas to become a reality quickly and never hurt the changes of business strategies.

Development

Contact us for information about our standard ERP Support plans or to discuss a custom plan for your company.