Support

KCP Dynamics Global Support team provides Support services for your company the way you need it, when you need it.  Relying on our global processes and inter-region communication, our Support team provides multi-level Support for companies with 2 to 2000 or more users.  Our global span of support locations also enables us to support companies with locations in one city or dozens of countries.

 

TSI, KCP Dynamic's global support team

KCP Dynamics Support will respond quickly to your immediate concerns regardless of the location or time zone.  KCP will also analyze root causes and trends using an ITIL framework.  This enables continuous improvement, increasing your staff’s system mastery and self-sufficiency.

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KCP Dynamics Support is a part of the Global Training Support and Implementation team.

We provide local, multi-country, and global Support services (including 24 X 7) for Microsoft Dynamics AX, Microsoft Dynamics CRM, and Microsoft Dynamics NAV in multiple languages. We support multiple verticals and add-ons, such as LS Retail, Yaveon Probatch/ProLife, Easy Security, OPplus, NaviTrans, and Jet Reports.  We support ERP users before and after software upgrades, and specialize in support of phased implementations.

Contact us for information about our standard ERP Support plans or to discuss a custom plan for your company.